Community Management
Seamless Community Management For Your Social Media Success
Let us take care of your social media community, ensuring every comment, message, and interaction reflects your brand’s values and builds meaningful connections.
Your Community, Managed by Experts
Building Relationships That Matter
Managing your social media community takes time, effort, and a deep understanding of your audience. At Social Soda, we specialise in fostering authentic connections between your brand and its followers. From responding to comments to handling direct messages, we ensure your community feels heard, valued, and engaged—so you can focus on growing your business.
Platforms We Manage Your Community On...
TikTok
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Tailored packages designed to meet your specific needs
Social Media Management Services
Package 1
Essential Community Care
Perfect for businesses starting out with community management, this package focuses on covering the basics and ensuring your audience feels heard and valued.
Whats included:
- Responding to comments
- Managing direct messages
- Moderating posts and interactions
- Monitoring brand mentions
- Weekly engagement reports
Package 2
Enhanced Engagement
Designed for growing businesses, the enhancement package offers proactive strategies to foster deeper connections and increase audience interaction.
Whats included:
- Everything in Package 1
- Proactive engagement with followers
- Personalised responses and outreach
- Sentiment analysis to gauge audience mood
- Bi-weekly performance reports
Package 3
Comprehensive Management
For brands ready to go all-in, this premium package provides 24/7 support, advanced insights, and tailored strategies to maximise impact.
Whats included:
- Everything in Package 2
- Advanced analytics and trend monitoring
- 24/7 community management and response
- Crisis management and escalation handling
- Monthly strategy calls and recommendations
Client Results
Working with Social Soda has been fantastic for our holiday cottages company. Their creative content and community management service has increased engagement and built a loyal social community for several of our brands. They are easy to work with, always happy to help and consistently reliable. I would not hesitate to recommend them.
— Kristina Gore, Social Media Manager, The Travel Chapter
Get in Touch
See How We Can Help Your Business
Complete the short form below, and we will contact you to discuss your needs.
FAQs
Why is community management important for my brand?
It helps build trust, foster loyalty, and ensure your audience feels valued, which directly impacts your brand’s reputation and growth.
What’s included in your community management services?
Our services include responding to comments, managing messages, tracking engagement, and more. Check out our packages above for specific details.
Can you manage more than one platform for my brand?
Absolutely! We can manage your community across all the platforms we specialise in, ensuring a consistent and professional voice for your brand.
How do you measure the success of community management?
We track metrics like response time, engagement rates, and overall sentiment to ensure your community is thriving and aligned with your goals.